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Frequently Asked Questions
About Usher Whisky
Usher Whisky is a premium blended whisky that honours the legacy of Andrew Usher, the father of blended Scotch whisky. Our blend combines Scottish malt and grain whiskies with a smooth 5-year-old South African whisky, creating a distinctive taste that bridges heritage and innovation. Each bottle represents over 150 years of whisky-making tradition, now crafted in Cape Town by the Usher Family.
Our whisky offers delicate vanilla and toasted oak on the nose, with subtle spices. The palate reveals layers of stewed fruit, biscuit, and toffee with exceptional balance and a velvety texture. The finish is long, warm, and satisfyingly rich, making it perfect for sipping neat or in premium cocktails.
Usher Whisky is a premium blended whisky that combines Scottish malt and grain whiskies with South African aged whisky. This blending approach follows the tradition established by Andrew Usher in the 1800s, who pioneered the art of whisky blending.
Ordering & Payment
You can order Usher Whisky directly through our website. Simply select your quantity, add to cart, and proceed to checkout. Orders are typically processed within 2-5 business days.
We accept all major credit and debit cards. Online payments are facilitated through a secure payment gateway and we do not store credit card details on our website.
For bulk orders or corporate gifting, please contact us directly at info@usherwhisky.com for special pricing and arrangements.
Shipping & Delivery
We currently ship throughout South Africa only. International shipping is not available at this time.
Shipping costs are calculated at checkout based on your location and order size. We work with trusted courier partners to keep costs fair and transparent while ensuring your whisky arrives safely.
Standard delivery takes 2-5 working days across South Africa. Your whisky ships from our Cape Town facility. Delivery times may vary during peak seasons or public holidays.
Yes, you'll receive a tracking number via email once your order has been dispatched, allowing you to follow your whisky's journey to your doorstep.
Every bottle is carefully packaged in secure, professional packaging designed to protect your whisky during transit and preserve its integrity.
Age Verification & Legal Requirements
Yes, you must be 18 years or older to purchase Usher Whisky. Our courier partners may request ID verification upon delivery to ensure compliance with South African liquor laws.
Contact our courier partner directly using your tracking information to arrange redelivery. Age verification will still be required upon receipt.
Returns & Refunds
As Usher Whisky is an alcoholic beverage, we do not accept returns for refunds under normal circumstances.
Please inspect your order upon receipt. If your Usher Whisky arrives damaged or you received the wrong product, contact us immediately at info@usherwhisky.com. We'll evaluate the issue and make it right within 48 hours.
If a refund is approved for damaged goods, you'll be automatically refunded to your original payment method within 10 business days. Bank processing may take additional time.
We handle damaged or incorrect orders on a case-by-case basis. Contact info@usherwhisky.com with your order details and photos of any issues.
Storage & Serving
Store your whisky in a cool, dark place away from direct sunlight and temperature fluctuations. Keep the bottle upright and ensure the cap is tightly sealed.
Usher Whisky can be enjoyed neat, on the rocks, or with a splash of water to open up the flavours. It also works beautifully in premium whisky cocktails.
Properly stored, unopened whisky can last indefinitely. Once opened, it's best consumed within 2-3 years for optimal flavour, though it won't spoil.
Contact & Support
For any questions about orders, shipping, or our whisky, email us at info@usherwhisky.com. We respond to all inquiries promptly.
For information about tastings, events, or visiting our Cape Town facility, please contact us at info@usherwhisky.com.
Currently, Usher Whisky is available exclusively through our website. Contact us for information about retail partnerships.